What a bad way to start a reputation for a brand new online casino. Lucky Ace Casino.com has only been open for business for a little more than a week and has all ready spawned a sea of complaints. The complaints all touch on the subject of bonus abuse disqualification according to widespread message board postings.

A large amount of players are contending that, following a deposit and play that is compliant with the site’s terms and conditions, they are being informed by casino security staff when they attempt to cash out that their game has been classified as bonus abuse without giving an explanation. At the very next moment the staff then significantly cuts down their winnings and bonuses before returning them to the player and locking their accounts, seemingly without rhyme or reason.

Kamay Holdings and 888.com have a short time ago signed a white label deal with each other and the first product to be born of this union is the loathed Lucky Ace Casino.com. While Kamay Holdings actually owns the beyond the pale online gaming site, it is 888.com who is staffing it.

Message boards across the internet have disgruntled players complaining that the 888.com’s employees should be experienced enough to know that it is unjust to withhold payment, whether it is bonuses or winnings, from players who meet the terms and conditions applicable to an offer. Especially when the player was not involved in any illegal activity, nor has any questionable activity been displayed. If an online casino does not want to do business with a player for some reason, then they should be excluded during the registration process but not after playing.

Another element that is ruffling the feathers of these players is being locked out of their accounts. An online gaming site has every right to lock players out of their accounts if they have a sufficient reason for doing so. It is clearly described in their rules and regulations for becoming a member to the site that if the casino wishes to lock an account it is entitled to do so. However the casino must pay out every last piece of money it owes to the player it is locking out as long as they have met the terms and conditions.